News + Events

Front Door News

Unity House’s Front Door Adopts Code of Conduct

Unity House’s Front Door houses many programs and services at community resource center. For some, it’s easier to think of what isn’t on offer in the building than what is: the Domestic Violence Services program is located in downtown Troy at 504 Broadway, and A Child’s Place at Unity House maintains locations in South Troy and Downtown Albany. Most everything else is located at 2431 Sixth Avenue, where an array of services can be accessed.

At The Front Door one can find ReStyle, the Unity House store that sells gently used clothes, shoes, and accessories to all, and where vouchers are available for those with an emergency need; Community Resources such as help with SNAP benefits (commonly known as food stamps), a food pantry, a free meal in our dining room, showers/washer/dryer, and referrals for others services both within and outside of Unity House. On the third floor of Unity House’s Front Door one can find our Housing Support and Case Management Services. Generally for people living with persistent mental illness or those living with HIV/AIIDS, housing and its ancillary support services that address physical, mental, and practical needs, are located on the third floor. Of course, Unity House also maintains community residences in the community.  Finally, the fourth floor of Unity House’s Front Door houses Administration, which includes the Human Resources, Finance, Grants & Contracting, Development, Compliance, and the office of the Chief Executive Officer. It’s easy to see how it’s a busy place!

As such, Unity House has outlined a Code of Conduct for visitors to Unity House. Below is a draft version of the code of conduct. Those with questions or comments about the draft Code of Conduct may do so at

UNITY HOUSE CODE OF CONDUCT (draft version July 2019)

We are here to help.

The safety of the Unity House community IS OUR PRIORITY; therefore we will strive to help everyone who enters this building to embrace the following:

  1. We encourage all community members to always be kind, courteous and respectful to each other — in our speech and in our behaviors.
  2. Violence, abusive language, and hateful comments will not be tolerated. Choosing these behaviors may result in loss of service, being asked to leave the building, and/or prosecution. All language should be supportive and encouraging.
  3. Please do not arrive for your service or appointment before the program opens in the morning or after lunch. Once your service has been completed please leave the building. (This is to protect the confidentiality of all that seek assistance here.)
  4. Community meals begin at 11:30 am. Please do not enter the building or go to the second floor until 11:30 am. If you are early you will be asked to leave the premises and come back at 11:30.
  5. Please make sure your children are with you at all times when in the building.
  6. Please refrain from using your cell phone in waiting rooms, elevator, lobby and any other public area. And please, no video recording or taking pictures in any public area.
  7. We are a tobacco free property: No smoking of any kind is permitted in the building or on the premises.